If you have questions or need help, Slotastic casino support is available 24/7. The best way to reach the help team is through live chat. If that's not preferred, email or call 1-866-890-6738.

A Quick Guide to Players' FAQs

You may have questions that others have already asked. Here's a quick FAQ guide with the questions that players ask regularly.

Can USA Players Join Slotastic Casino?

Players from the USA are welcome to join Slotastic. Many players are allowed here. Players from certain countries can join up, but they'll be barred from using no deposit bonuses or free spins. Those players include players from European countries including Ireland, Portugal, and the UK. Residents of Greece, Portugal, and Sweden are among those who are not allowed to redeem any bonus codes.

What Do You Do If You've Forgotten Your Username or Password?

On the log-in screen, click the link for "Forgot Username" or "Forgot Password" and enter the email you used to sign up. Wait for an email to arrive with instructions on what to do next. If that doesn't help, contact customer support.

Why Isn't My Casino Payout Request Going Through?

Have you submitted the proper documents? Before a casino payout is cleared for payment, you must have submitted a photocopy of a government-issued photo ID, recent utility bill, and credit/debit card front and back. If you deposited with a credit or debit card, a credit card authorization form is also required. If the casino hasn't received these documents, the cash out request is delayed. Verify that all of the proper verification documents were received and approved by the casino.

Make sure you haven't exceeded the maximum withdrawal limit of $10,000 per week. If you've already maxed out for the week, your request will need to wait until a week has passed. You also need to make sure that you have met any playthrough or wagering requirements. If you won money on a no deposit bonus, you may not be allowed to withdraw winnings gained with that free money.

If you won money in a tournament, you cannot withdraw it if you haven't deposited at least once in the past three months.

Is There a Casino Rewards Program?

Slotastic does have a rewards program. Players earn one comp point for every $10 wagered. When you reach 100 points, you can cash it out for free chips.

There's also a VIP program. Initially, VIP players get 100 free spins when they become a VIP player. They also get 30% cashback, as much as 200% in daily deposit bonuses, a 100% weekly deposit bonus (up to $300) you can use twice, and a 50% table games bonus (up to $250) that's also good for two deposits each week. As you progress to higher levels, you gain more perks.

Level 2 - 100 free spins, 35% cashback bonus, 100% table games bonus (up to $500) you can use twice a week, as much as 200% in daily deposit bonuses, and a 150% weekly deposit bonus (up to $400) you can use twice.

Level 3 - 100 free spins, 40% cashback bonus, 100% table games bonus (up to $500) you can use twice a week, as much as 200% in daily deposit bonus, and a 200% weekly deposit bonus (up to $500) you can use twice.

Join the Casino

Now is a great time to join the casino. With a 117 free spins welcome bonus or a 150% welcome bonus, you pick your preferred sign-up promotion. Casino support is always available if you want a Slotastic no deposit bonus code and aren't seeing anything when you register.